Trouble Ticket Procedures

How to utilize Atlassian’s Service Manager platform to open and track tickets for all internal and external requests.

Instructions

Employees will utilize Atlassian’s Service Manager platform to open and track tickets for all internal and external request using the URL below:

https://continuumgrc.atlassian.net/servicedesk/customer/portals

Customer Support

When you click “Need to raise a request?” the below screen will appear.  Please select the appropriate type of ticket you would like to open to ensure it is categorized and tracked accordingly.

Open