Contents

Overview

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As with any system, one of the first things you need to do in ITAM is to have an account and log in. As an Examiner, you will be accessing a different part of the system than a regular User. In this section of the Guide, we’ll walk through the process of setting up an account and logging in.

Setting up an Account

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To become an Examiner in ITAM, you must be invited by an Administrator of the system. Once invited, you will receive an email inviting you to create your login which includes a link to complete the process.

The process of setting up your account involves three steps.

Creating a password

Clicking on the link in the email will bring you to the ITAM system and prompt you to create a password for your account.

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Create Password Prompt

Once you successfully create a password, the system will send you to the Login Screen.

Initial Login

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Once you have successfully created a password the system will prompt you to log in for the first time. For the initial login, all you will need is your username, which is typically the email account used to set up the account, and the password you just created. This gives immediate confirmation that the account was set up correctly.

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Initial Login Screen

Upon successfully logging in you will be prompted to set up a form of Multi-factor Authentication (MFA).

Setting up MFA

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Once you have an account it will be necessary to associate it with a method of Multi-Factor Authentication (MFA). MFA creates a more secure method of authenticating a digital account which helps increase the confidence that the person logging in is the authorized user and decrease the possibility of having the security of the account breached. ITAM allows for two methods of Multi-Factor Authentication, using an authenticator or via email.

MFA Option 1 - Using an Authenticator

ITAM allows you to use a 3rd party authenticator to create temporary security codes associated with your account. To use this methodology either scan the QR code provided on the screen using a supported authenticator or enter the provided secret key manually.

ITAM is able to work with the following authenticators:

• Google Authenticator (Android/iPhone/Blackberry)

• Due Mobile (Android/iPhone)

• Amazon AWS MFA (Android)

• HDE OTP Generator (iPhone)

• 2STP Authenticator (iPhone)

• OTP Auth (iPhone)

• Microsoft Authenticator (Windows Phone / Android)

Once you have associated an Authenticator with your account, enter the current temporary code displayed into the provided Single-usage code text box and click the Verify Code button to complete the login.

MFA Option 2 - Using Email

ITAM also allows for Multi-factor Authentication using your email as well. To use this option simply click on the Submit button underneath the displayed email address in the Option 2 section of the prompt.

This will send an email to your email address containing a short one-time access code. Once you receive the email, copy and past the six-character code into the provided text box and click the Verify Code button underneath to complete the MFA and receive access to the system.

In this section, we reviewed the process for setting up your account, logging in for the first time, and configuring Multi-factor Authentication. In the next section, we will look at one of the tools you will be returning to over and over again, My Dashboard.

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